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通用信息

地点:Vancouver, British Columbia, Canada 
角色 ID
208757
工作人员类型
Regular Employee
工作室/部门
EA Studios - SPORTS
弹性工作安排
Hybrid

描述和要求

Electronic Arts 打造更高层次的娱乐体验,激励世界各地的玩家和粉丝。在这里,每个人都是故事的主角。活跃社群,畅联全球。这里充满创造力,鼓励新观点,注重好创意。这是一支人人都能让游戏成为现实的团队。

Live Operations Producer - EA SPORTS™ FC



EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.

Building on an incredible 30-year foundation, we’re redefining football with EA SPORTS FC - a genre-leading ecosystem of interactive experiences, bringing a global community of football fans closer to The World's Game. Together, we’re taking the largest football club in the world to new heights – and this is just the beginning!

With more opportunity than ever to innovate and create new, authentic experiences that bring joy, inclusivity, and immersion to fans everywhere, we invite you to join us as we pioneer the future of football with EA SPORTS FC, and welcome everyone to the club!


As a Live Operations Producer on FC, you will use your understanding of games, live services, and football/soccer to help maintain the best possible experience for our players while always thinking Player First. You will report to a Producer within the FC Live Operations team.


Responsibilities:

  • You will work with our player community to identify problems and partner with our development teams on implementing solutions. 

  • You will create and release communications to our players to keep them informed about changes to the game, maintenance, and how the game works.

  • You will build awareness within the development teams of what is happening in the game, and how our players are experiencing it.

  • You will Identify opportunities to grow our live operations services and tools and collaborate with multiple partner groups to take action on those opportunities.

  • You will partner with our customer support (EA Help) teams to ensure that they have the tools and processes to support our players.


Qualifications:

Technical skills

  • 5+ years of experience as a Producer or Designer working within the video game industry on Live Service games, or equivalent work experience.
  • Strong knowledge of Live Service game best practices.


Soft skills

  • Empathy for our players and a desire to deliver them the best experience possible.
  • A systems and ‘wide view’ thinker who can propose thoughtful solutions to complex problems.
  • Comfortable working in an environment with frequent context switching.


Other qualifications

  • Support on-call work outside of standard working hours.


Electronic Arts
我们拥有全面的游戏组合和丰富的体验,在世界各地设有分支机构,而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力,为学习和尝试提供空间,赋能您出色地完成工作并寻求成长的机会。

我们的福利计划十分全面,注重身体、情感、财务、职业和社区幸福感,提供带薪休假、育儿假以及免费游戏等更多福利来助力大家维持生活平衡。我们营造和谐的环境,让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况,或任何受法律保护的其他特征。我们也会遵守相关法律,考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求,为合资格的残障人士提供工作场所的便利。