Electronic Arts

At Electronic Arts, we exist to inspire the world to play. We create amazing experiences for our players everywhere and we consider our players' experiences first in everything we do.

We are looking for a dynamic Community Insights Manager to join our team. You'll leverage different methodologies to understand player behavior and preferences, turning these insights into actionable recommendations for game titles like APEX. You will report to the Senior Manager of User Research Experience and be part of our globally distributed team, with options to work on-site, remotely, or in a hybrid setup within Canada.

Responsibilities

• Communicate insights through reporting and conversation on player behaviour and preferences to identify impactful growth opportunities.

• Promote a player-centric culture, collaborating with development teams to ensure that player insights contribute to and enhance player experience. 

• Support the Insights team through the entire product development cycle, from concept through post-launch live operations.

• Partner with game teams and studio leadership to understand how product and insight strategies align with accomplishing franchise goals and strategies.

• You will analyze both qualitative and quantitative data to create actionable insights.

• Identify the best communication style to share comprehensive insights to stakeholders.

• Stay current with industry trends and best practices to inform our insights mindset and approaches.

• Contribute to the continuous improvement of departmental and cross-departmental processes to enhance overall team efficiency.

Qualifications

• You bring 3 or more years of experience managing player feedback loops.

• You are familiar and comfortable with translating developer & stakeholder needs into strategic plans.

• You are proficient in the tools and techniques to drive actionable insights.

• You communicate complex findings to different levels of expertise and understanding.