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General Information

Locations: Montreal, Quebec, Canada 
  • Location: Montreal
  • State: Quebec
  • Country: Canada


Role ID
212007
Worker Type
Regular Employee
Studio/Department
EA Studios - Quality Verification
Work Model
Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

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This role sits at the intersection of production operations, incident response, and DevOps engineering. You will be a primary owner of production issues, handling incident triage, bug investigation, and internal feature requests, while also building automation and infrastructure improvements that reduce operational load over time.

This is not a pure infrastructure-only DevOps role. A significant portion of the work involves hands-on production support and cross-team coordination, with increasing opportunity to drive reliability, observability, and automation as capacity grows.

The role is Hybrid in Montreal/Vancouver (3 days in office). 

What You’ll Do

Production Operations & Incident Ownership (Core Responsibility)

  • Act as a first responder for production incidents, outages, and customer-reported issues

  • Investigate issues using logs, metrics, dashboards, and tracing

  • Determine root cause and either resolve directly or drive resolution across teams

  • Own issues end-to-end, from report to mitigation to follow-up improvements

  • Identify recurring problems and reduce them through automation or tooling

Cross-Team Collaboration

  • Work closely with backend, platform, infrastructure, and product teams

  • Translate operational pain points into actionable engineering work

  • Coordinate fixes when multiple teams are involved and ensure accountability

DevOps, Automation & Reliability Engineering (Growing Focus)

  • Build and maintain CI/CD pipelines

  • Write automation scripts to reduce manual or error-prone operational tasks

  • Improve monitoring, alerting, and dashboards

  • Make configuration changes that improve system stability and reliability

  • Help drive adoption of internal tools and best practices


Who Thrives in This Role

  • Engineers who enjoy debugging real production problems

  • People comfortable being the point owner when something breaks

  • Candidates with experience in technical support, production operations, SRE, or platform teams

  • Engineers who want to grow deeper into DevOps by learning from real operational context

  • Strong communicators who can work across teams to get issues resolved


Required Qualifications

  • Reliability Mindset  - 2+ years of experience with incident management, on-call rotations, and post-incident analysis

  • 5+ year experience in managing distributed, scalable and resilient high-performing systems

  • Comfortable working in incident-driven environments

  • Ability to work effectively in a collaborative team environment and communicate complex technical concepts clearly to non-technical teams.

  • C#/.NET experience (C++ an asset)

  • Familiarity with CI/CD concepts and automation scripting

  • Experience with container workload technologies such as Kubernetes, Helm and Docker.

  • Experience with monitoring/observability systems such as Prometheus, Grafana and/or Datadog.

  • Experience with continuous integration and delivery, using pipeline automation systems such as Jenkins, GitLab and GitHub.

  • Bachelor's degree in Computer, Software Engineering, Computer Science Degree or related concentration, equivalent and/or combination of education and work experience.

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About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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LinkedInID
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