Electronic Arts

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This role sits at the intersection of production operations, incident response, and DevOps engineering. You will be a primary owner of production issues, handling incident triage, bug investigation, and internal feature requests, while also building automation and infrastructure improvements that reduce operational load over time.

This is not a pure infrastructure-only DevOps role. A significant portion of the work involves hands-on production support and cross-team coordination, with increasing opportunity to drive reliability, observability, and automation as capacity grows.

The role is Hybrid in Montreal/Vancouver (3 days in office). 

What You’ll Do

Production Operations & Incident Ownership (Core Responsibility)

• Act as a first responder for production incidents, outages, and customer-reported issues

• Investigate issues using logs, metrics, dashboards, and tracing

• Determine root cause and either resolve directly or drive resolution across teams

• Own issues end-to-end, from report to mitigation to follow-up improvements

• Identify recurring problems and reduce them through automation or tooling

Cross-Team Collaboration

• Work closely with backend, platform, infrastructure, and product teams

• Translate operational pain points into actionable engineering work

• Coordinate fixes when multiple teams are involved and ensure accountability

DevOps, Automation & Reliability Engineering (Growing Focus)

• Build and maintain CI/CD pipelines

• Write automation scripts to reduce manual or error-prone operational tasks

• Improve monitoring, alerting, and dashboards

• Make configuration changes that improve system stability and reliability

• Help drive adoption of internal tools and best practices

Who Thrives in This Role

• Engineers who enjoy debugging real production problems

• People comfortable being the point owner when something breaks

• Candidates with experience in technical support, production operations, SRE, or platform teams

• Engineers who want to grow deeper into DevOps by learning from real operational context

• Strong communicators who can work across teams to get issues resolved

Required Qualifications

• Reliability Mindset  - 2+ years of experience with incident management, on-call rotations, and post-incident analysis

• 5+ year experience in managing distributed, scalable and resilient high-performing systems

• Comfortable working in incident-driven environments

• Ability to work effectively in a collaborative team environment and communicate complex technical concepts clearly to non-technical teams.

• C#/.NET experience (C++ an asset)

• Familiarity with CI/CD concepts and automation scripting

• Experience with container workload technologies such as Kubernetes, Helm and Docker.

• Experience with monitoring/observability systems such as Prometheus, Grafana and/or Datadog.

• Experience with continuous integration and delivery, using pipeline automation systems such as Jenkins, GitLab and GitHub.

• Bachelor's degree in Computer, Software Engineering, Computer Science Degree or related concentration, equivalent and/or combination of education and work experience.