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通用信息

地点：Austin, Texas, United States of America 
  • 地点: Austin
  • 州: Texas
  • 国家/地区: United States of America


角色 ID
212865
工作人员类型
Regular Employee
工作室/部门
CT - IT
弹性工作安排
Hybrid

Description & Requirements

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

The Challenge Ahead 

The EA IT Player and Creator Experience team develops platforms and services that support player-facing experiences at scale. Our systems assist players throughout their support journey, help creators to share content that promotes our games, and help maintain safe online communities. We build low-latency, cloud-native, and AI-enabled applications that enhance Fan Care and Creator Engagement for a global audience.

As a Software Engineer - SRE, you will report to Sr Manager of Engineering. Your work will focus on improving the reliability, scalability, and operational excellence of micro frontend and microservices-driven systems that power player experiences. You will guide SRE programs to improve system availability, performance, and resilience across systems. You partner closely with engineers, product managers, and leadership to balance feature velocity with system reliability. This role is critical to delivering FY26 goals by advocating SRE best practices across design and operations. 

The role is Hybrid in Austin (3 days in office). 


Main Responsibilities:

  • You define and track SLOs, SLIs, and error budgets for critical services
  • You bring expertise to design, implement and optimize monitoring, alerting, logging, and distributed tracing solutions using industry-standard tools 
  • You bring experience with incident response, root cause analysis (RCA), and postmortem processes to prevent recurrence and improve system reliability 
  • You build end-to-end observability with metrics, distributed tracing, and logs for microservices
  • You are skilled in automating operational tasks to reduce toil and enhance system performance, reliability and observability
  • You are proficient in tuning alerts to minimize noise and ensure applicable signals during incidents 
  • You will review service architecture for scalability, fault tolerance, and operability
  • You will help improve CI/CD pipelines with reliability, testing, and deployment safety checks
  • You will support cloud-native deployments on AWS and containerized platforms (Docker/Kubernetes)
  • You collaborate with development teams to build reliability into Frontend and Java/Spring Boot services from design through production.
  • Additionally, you contribute to run-books, operational documentation, and knowledge sharing


Core skills:

  • Demonstrated expertise in Java, Spring Boot, and microservices architectures (3+ years) 
  • Hands-on experience with AWS services and cloud-native architectures (2+ years), Familiarity with Docker, Kubernetes
  • Experience improving CI/CD pipelines with reliability, testing, and deployment safety checks 
  • Ability to review service architecture for scalability, fault tolerance, and operability (3+ years)
  • Reliability Mindset  - 2+ years of experience with incident management, on-call rotations, and post-incident analysis
  • Experience communicating updates, RCAs and resolutions to customers and other partners to explain operational risks and trade-offs


Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。