Electronic Arts

We are seeking a highly organized and detail-oriented Digital Business Operations Associate Manager II responsible for managing digital code operations, digital reseller settlements, and providing support for digital retail operations. This role requires excellent communication skills, a strong understanding of digital code management, and the ability to work collaboratively with multiple teams.

Key Responsibilities:

Code Management:

- Purchase codes with external partners

- Upload codes to Keymaster and set up offers in internal systems such as Keymaster and the Digital Codes Tool

- Manage the help Slack channel, monitor email traffic, and answer questions related to code operations

- Maintain an Airtable workspace with details of what needs to be ordered and when

- Collaborate with our submissions teams to ensure setups with 1P are complete

- Troubleshoot reported issues

- Assist with the development and enhancement of the Digital Codes Tool.

Digital Reseller Settlement:

- Manage settlement reports sent by digital resellers

- Process settlement reports internally, ensuring accuracy in partnership with the Commercial team

- Send processed reports to Finance for invoicing

- Maintain the Airtable space that tracks the settlement process status

- Onboard new digital resellers and ensure they are integrated into the settlement process.

Digital at Retail Operations Support:

- Support code requirements and setups for Code on Demand

- Collaborate with internal teams to ensure seamless operations for digital codes at retail

- Cash Card Operational Support.

Qualifications:

- Proven experience in digital code management and operations

- Strong proficiency in using Airtable, Keymaster, and other digital code management tools

- Excellent communication and interpersonal skills

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

- Detail-oriented with strong organizational skills

- Experience working with finance and commercial teams is a plus.