Electronic Arts

You will work onsite from Bogotá, Colombia.

We're hiring a User Acceptance Tester for FanCare; here's what being part of the team involves!

As a Tester in the User Acceptance Testing (UAT) Program, you will help provide support solutions that work for our players, agents, and our teams. You will use a variety of tools to review UAT use cases and build end-to-end scenarios. You will also record results, document defects, and validate data. You will guide change management, ensuring resolution of issues.

You will represent the end-user perspective by validating Salesforce, web applications, internal and external tools, third-party integrations, case management workflows, and our processes against expected operational outcomes. You will also continue to develop hands-on skills and build end-to-end knowledge of the release process within FanCare. You will report to the UAT Manager.

Responsibilities:

• Apply an end-user perspective to all testing, documentation, defect reporting, and partner conversations.

• Maintain a focus on end-to-end testing that reflects workflows, agent actions, player outcomes, and internal operational processes.

• Test Salesforce, web applications, internal tooling, external tooling, third-party integrations, user permissions, data workflows, and other systems used to support players and fans.

• Validate UAT use cases against requirements, IT requirements, user personas, support processes, expected system behavior, and fan experience outcomes.

• Demonstrate a proficient understanding of the development lifecycle, UAT lifecycle, user experience, and testing methodologies such as end-to-end, exploratory, regression, and release validation.

• Translate business documents such as BRDs, TRDs, process flows, and partner notes into user-centered test scripts and acceptance scenarios.

• Use Agile and Waterfall methodologies when working with project teams, Programs, IT, support teams, and other partners.

• Maintain daily conversations on individual progress, blockers, defects, coverage gaps, documentation needs, and release-readiness concerns.

• Use testing and collaboration tools such as Zephyr, JIRA, Confluence, Jenkins, current-gen consoles, Salesforce, and other internal or external platforms.

• Assess and help improve gaps in workflow, testing, data validation, documentation, and end-to-end support scenarios.

• Maintain project board health through regular review and updates of individual assignments, defects, test cases, and execution status.

• Support case management validation, executive response support, and customer service workflow testing where applicable by confirming that information, routing, escalation, and fan-facing outcomes are accurate.

Qualifications:

• 1+ year of experience in software development testing, including testing of web applications, enterprise tooling such as Salesforce, integrations, and data validation workflows.

• Bachelor's degree or equivalent work experience.

• Experience with bug and test case tracking tools such as JIRA, Zephyr, TestRail or equivalent.

• Demonstrated understanding of testing methodologies, including end-to-end, exploratory, regression, Waterfall, and Agile approaches.

• Understand and translate business, IT, operational, and fan experience requirements into end-to-end test cases with an emphasis on the user perspective.

• Validate processes, data workflows, system integrations, user journeys, permissions, reporting, and expected operational outcomes.

• Document defects, share progress, explain risk, and support partner conversations.

• Experience working with customer service teams, clients, external or internal partners.

• Requires little input to on opportunities and can function as a contributor to a team.

• Independently when proposing or developing solutions and to manage time, build tasks.

• Manage time, build tasks.

• Analytical with a focus on operational accuracy and the fan experience.

• Fluent in English, both verbal and written.