Electronic Arts

Lead Game Manager (Game Ops)

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Battlefield is a storied franchise renowned for uncompromising combat gameplay for over two decades. 100 million players and 5 billion hours played later, the Battlefield team is looking to define the future of the first-person shooter. Comprised of 4 world-class studios across Criterion, DICE, Motive and Ripple Effect – all powered by the Battlefield Central Technology (BCT) team – what's forming on the horizon is a connected Battlefield universe filled with immersive experiences built on our unique DNA.

At Ripple Effect, we are a studio where you can do the best work of your career. Above all, we're driven by quality - in the games we create, and in the studio we've built.

Our values: We believe every day our work should be better than it was the day before. We iterate, innovate, and support our devs as they grow in their crafts and push one another toward mastery. We believe in operating with integrity, and creating a diverse team where everyone's ideas are heard.

With studios located in Los Angeles and Vancouver, Ripple Effect has been dedicated to the Battlefield franchise since our founding as DICE LA in 2013.

We're all-in on the future and our most ambitious Battlefield yet. Want to be part of something special? Read on.

The Role: We are looking for a Lead Game Manager to Lead collaboration on, and help manage the day-to-day live operations for the Battlefield franchise. This role will specialize in leading the team that will setup and maintain all of our live service content, from engagement events, monetization systems, messaging, and more. You will collaborate across Product Management, Production, Engineering, Online, Ops, and QA to coordinate and deliver exciting seasonal content to our players. Join us as we continue to build the most engaging experience for our players!

Responsibilities:

• Lead a team of Game Managers to make sure updates to the live game are done on time and with quality. 

• Owner for live service setups utilizing internal tools for our project, including engagement setups, like implementation of mixes, modes, rewards, assets

• Collaborate with our global development team to ensure effective game setup and implementation, which includes teammates in Europe

• Collaboratively build and execute live operations strategy to maximize player engagement, retention, and monetization.

• Manage the planning, tasking, and execution of live game content with partners in Art, Design, and other key cross-functional partners.

• Develop operational plans and processes, and maintain operational documentation for new and existing features and strategies.

• Analyze key performance indicators (KPIs) and surface to the team to shape strategies to improve overall player experience.

• Generate reports and provide actionable insights to the game team for ongoing improvements.

• Propose and advocate for tool, feature, and process improvements to improve efficiency and in-game results.

• Monitor and report on competitor and industry trends in support of providing the team with strategic insights that contribute to product strategy.

Qualifications:

• 5+ years of release management and/or live operations experience

• Experience on a console/PC environment is a plus

• Can understand and excel with development/technical software environments

• Exceptional business judgment with a strategic and analytical attitude

• Excellent written and verbal communication skills

• Familiarity with JIRA and Agile/SCRUM-style development

• Strong attention to detail and motivation to pursue executional excellence

• Experience communicating both creative and technical feedback to diverse groups

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Passion for FPS games and a deep understanding of player behavior.